We are direct distributors of the brands. Our products have been carefully chosen and sourced from certified distributors within Germany. All our fulfillment centers are designed to keep formulas cool during the summer and stored in regulated temperatures.  Our products are free from any radiation exposure, shipped safely, and kept in clean & climate-controlled facilities. Furthermore, our products follow the same regulations when it comes to organic farming.

Our FREE 6/8/12 Pack Shipping: DHL Express, UPS Express, and FedEx Express (Mo-Fr) estimated 2-7 business days

Our Single Pack Shipping: Belgium Post, Netherland Post, and Landmark Global estimated 7 to 15 business days

DHL, UPS, FedEx Express

Estimated 2-7 business days (if it has been more than 15 business days, please contact us immediately!)

Belgium Post, Netherland Post, and Landmark Global

Estimated 7 to 15 business day shipping (please note that with these carriers the packages are handed off to USPS or UPS once they get closer to the delivery destination, sometimes it is handed off twice) If it has been longer than 20 business days please contact us immediately!

**If it has been longer than 15 business days, we offer a 15% discount for customers to place a new order (the original order normally will still arrive).**

Customs issues: 

We understand your position and urgency as we understand your formula has been held by customs or carriers for longer than what is acceptable.

We can offer the reshipment or refund, * although we do not issue any refunds until after 10 business days since the order was shipped, or reshipments until 15 business days after order has shipped. Business days are Monday through Friday and do not include holidays in both the US and EU. The days it takes the order to process and be fulfilled are not included in the shipping time frame. We’d like to also mention that most times these orders will still go through.

*** Reshipment Policy for Express Orders Only***

If you choose a reshipment of your order and it goes through / you receive the package anyway, we would kindly ask you to pay the invoice for the 2nd shipment as well, as that would be equivalent to 2 orders shipped. However, if the original shipment never makes it through, we would not invoice you again. The reshipment would be on us.

At 15 business days after the order ships, if the order still has not arrived, you can request a reshipment of the package. However, if the original package does arrive within the 30 business days we will invoice you for the reshipment. We will offer you the reshipment invoice, at a 20% discounted rate.

*** Refund Policy for Express Orders Only***

We do not offer refunds until 10 business days after the order has shipped. At 10 business days after the order has shipped, if due to a customs delay, we can refund 50% of the order upfront. However, if the order arrives at your address within 30 business days since the order shipped, we will invoice you for the remaining 50% that we refunded you. After 30 business days since the original order shipped, if it has not arrived, we can refund you the remaining 50% of the order.

*** We do not offer refunds or reshipments on orders that are not express orders until 30 business days have passed since the order was shipped. ***

**For any delays or questions on orders, please contact the Courier directly as we are only can be held liable to send it with your pre chosen service provider. Also, please allow extra time if ordering during the busy holiday season to account for larger demands on carriers. 

Please Note: that we are using different shipping operators and aren’t responsible for problems caused by the carrier. 

**We offer optional special Insurance at checkout for your orders to be safe!! Please choose the “signature required” option at checkout.**

FedExDHLUPSBelgium PostNetherland PostLandmark GlobalCanada Post- CanadaCanpar- Canada

**Your carrier will be selected based on your location and the size of your order. If you request a specific shipping courier of your choice, additional fees may occur. We send tracking information to all orders regardless of the carrier we are using. 

My Organic Company is not responsible for shipping delays since it is not in our hands. If your item is damaged or lost during shipping, you may file a claim with the carrier. We cannot guarantee delivery of your package, only that your package will be shipped.

Orders are packed in an additional box, but they still might arrive damaged.We send orders in perfect condition and they are always sealed.If the box gets damaged by the carrier, the product itself is safe and still in perfect condition, as long as the powder is not leaking from the package.All orders will be shipped in a box as they offer the most protection.

If your tracking information shows that your package was delivered, but you can’t find it:

Within 36 hours of expected deliveryVerify the shipping addressLook for a notice of attempted deliveryLook around the delivery location for your packageSee if someone else accepted the deliveryCheck your mailbox or wherever else you receive mail.Wait 36 hours– in rare cases packages may say delivered up to 36 hours prior to arrivalIf your package does not arrive and was lost or stolen, please note that we are sending all orders using either UPS, FedEx, Belgium Post, Landmark Global or DHL and we can not be held liable for packages lost by the carrier. All packages are insured up to 99 USD.

**In the random case of your package not arriving, please note that you will have to file a claim online by going to the carriers website. In order to be considered lost, a package must be undelivered 24 hours after the expected delivery date and time. A report cannot be made until then. After filing a claim it takes 5-10 business days for a response and approval for any insurance claim to be resolved by the carrier.**

Please allow additional time when a package is delayed due to adverse weather. 

*Unfortunately we can not file a claim due to USPS, UPS, DHL regulations. Once you have the claim confirmation from the carrier, please contact us, providing the CLAIM number (not the case number) with carrier approval for refunds, and we will gladly issue you a refund. 

Again, please note that all packages are only insured to a 99 USD maximum. If you want additional insurance please choose at checkout. You can visit UPS, FedEx, or DHL to file a claim.

To keep our products fresh and safe – we do NOT offer any returns. This decision was made since the products are food related and we can not resell after shipping it out. Please understand that we do this because of international food safety standards.Incorrect Product:We are very sorry if a mistake was made in processing your order. Please email us immediately with your order number. Please attach photos of the false item(s) you received so that we may help identify the mistake. We’ll send you (using cross-shipping) the correct product right away, including a return shipping label for the false product you have received.  This option ensures the fastest turnaround for any of the replacement options listed above. If the correct item is no longer available, we’ll credit your original form of payment. Please allow 48 hours for the credit to appear on your statement. A copy of your packing slip must be sent with returns.How to Return Incorrect Products sent by us:If you have received your package, within 24 hours, you can send it back to us if the box it was shipped in has been unopened. This will incur a restocking fee – depending on the size of your package (as shipping costs vary based on weight).All products must be unopened / unused to ensure proper credit. Before sending your return shipment, please remove all extra labels from the outside of the package. All return shipping charges must be prepaid.We cannot accept C.O.D. deliveries.We recommend that you use a trackable shipping service, save the shipping receipt along with the carrier confirmation and order tracking number for your records since we do not guarantee that we will receive your returned item. We will not pay for the shipping of the return.DO NOT DISPUTE THE CHARGES WITH YOUR BANK! When we receive your package, we issue the refund, not your bank! We will dispute false claims and this could subject you to being charged regardless.WE WILL NOT ACCEPT RETURNS OF ORDERS THAT WERE INCORRECTLY ORDERED BY THE CUSTOMER!

All shipping time frames are estimates, Monday through Friday only, and will be shipped within the next 2 business days (unless there is a holiday either here in the US or in the EU).

Business days are Monday through Friday and do not include holidays in both the US and EU. The days it takes the order to process and be fulfilled are not included in the shipping time frame.

Please allow 1-5 business days for your order to be process, packaged, quality controlled and placed for shipping.

We do not have control or jurisdiction over shipping carriers. We do not have any control or jurisdiction over the length of time that customs takes with each and every package they receive. US Customs and the FDA are in control of what is and what isn’t let through customs.

**If customs or a carrier decides to charge a duty fee, please let us know. This is not something that we personally charge you.** 

There may be slight delays if a product is about to be restocked. We will email you if it is longer than 2 days.

Please contact within 3 business days of receiving the product, if there are any issue with the product, so that we may help you. If you reach out later than 3 business days we may not be able to help remedy the issue. 

Cancellations: We guarantee all cancellations done within 1 hour of ordering; after that, we cannot guarantee the cancellation. Additionally, cancellations have a cutoff time of 11:59PM CST, Sunday – Thursday- after which we cannot process cancellations. Unshipped Friday orders can be canceled up until Sunday 11:59PM CST. A 4% cancellation fee will be applied to any refunds, for a maximum refund of 96%, to cover the non-refundable credit card, platform, labor and transactions fees for every transaction.

**ALL CANCELLATION REQUEST MUST BE MADE WITHIN ONE HOUR OF THE ORDER HAVING BEEN PLACED. PLEASE USE OUR CHAT BOX ON OUR WEBSITE FOR ALL CANCELLATION REQUEST OR THEY WILL NOT BE HONORED**.

https://myorganiccompany.store/ (green circle with a leaf)

If you place an order at 1:00pm CST you have until 2:00pm CST to cancel.